If a credit card is declined, My Music Staff will automatically email the parent to notify them (using the “Payment Failed” email template). This lets the parent know to pay you the old fashioned way (or to log in, update their credit card and complete the payment manually).

You will also be notified of the failure in the notification center. Click the "Bell" icon that appears in the top right-hand corner beside your name. Click the blue "Zoom" icon to the left of the notification to view the message.

My Music Staff is limited by the information the payment processor shares with us. For more information, it is recommended that you log into your Stripe or PayPal account to review the transaction history.