How can we help?
Can I bulk email all students & parents in my studio?
How do I create a custom email template?
How can I see previous messages (emails and SMS) sent from My Music Staff?
How do I send an email using a template?
Can I quickly email a group of students?
How do I attach a file to an email?
How do I edit an existing custom email template?
How can I BCC all recipients when I email my studio?
How do my parents and students check their junk folder for studio emails?
How do parents and students white list or add me to their safe senders list?
How do I know if an email was undeliverable?
How do I change the URL used in the Student Portal invite?
Can I send custom SMS messages to my students?
How do I disable group messaging on my iPhone?
My student doesn't have an email address. Who receives the birthday emails?
How can I see previous messages sent from My Music Staff?
Why aren't parents/students receiving my emails?
How do I create an SPF record?
How do I add a DKIM record?
How can I view my scheduled emails?
How can I schedule an email to send at a later time?
How can I cancel a scheduled email?
How do I improve email deliverability with a custom domain email?
How can I forward an email sent from My Music Staff?
Some of my emails are being sent to the recipient's "Promotions" tab. What should I do?
How do I view my scheduled emails?
I received an in-app notification that an email bounced. What do I do next?
I received an in-app notification that my email was marked as spam. What do I do next?
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